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Knowledge Management Essentials


Program Place: Dubai

Program Date: 11.11.2024

Price: $4900

Course Details


Introduction

Knowledge management is important because it boosts the efficiency of an organization’s decision-making ability. In making sure that all employees have access to the overall expertise held within the organization, a smarter workforce is built that is more able to make quick, informed decisions that benefit the company. Innovation is easier to foster within the organization, customers benefit from increased access to best practices and employee turnover is reduced.

The importance of knowledge management is growing every year. As the marketplace becomes ever more competitive, one of the best ways to stay ahead of the curve is to build your organization in an intelligent, flexible manner. You want to be able to spot issues from a distance and respond quickly to new information and innovations.

The purpose behind knowledge management is to help us bridge organizational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brainpower of our businesses. This course will introduce you to knowledge management tips, techniques, and proven processes..

Objectives

Advocate for effective knowledge sharing
    Foster an enabling environment within your own organisation that encourages knowledge sharing
    Create a culture of sharing
    Develop a ‘learning organisation’
    Motivate employees positively to be team players
    Create a culture of sharing
    Develop a ‘learning organisation’
    Motivate employees positively to be team players
    Conduct a knowledge management assessment of your organisation
    Apply knowledge sharing tools and techniques in practice
    Develop a knowledge management strategy to institutionalise KM practices within your organisation.

Who Should Attend ?

HR directors -Heads of HR functions- HR business partners
    Senior HR executives, managers, advisors and officers who wish to contribute to the development and implementation of HR strategy.
    Chief officers, Chairpersons, Board members, Company directors, Heads of Departments, and all those at the highest levels of an organisation interested in developing an in-depth knowledge of strategic HRM.
    This course is relevant for professionals engaged in information and knowledge management, change management, project and program planning, M&E and learning, communications, and organizational development. No prior Knowledge Management experience is needed..

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Course Outline


days course


Fundamentals of Product & Company Knowledge

 

    Understand the fundamentals and key concepts of knowledge management

    How to make a case for knowledge management
    How to create a culture of sharing
    How to develop a ‘learning organisation’
    How to motivate employees positively to be team players
    Explore the role of KM in an organisation
    Identify where KM is situated in your organisation
    Establish a framework and components for developing your knowledge management strategy throughout the course.
Understanding Context and Taking Stock & Techniques for Engaging Employees
 

    Understand the cultural and behavioural elements of knowledge management
    Explore how to develop a conducive environment for knowledge sharing and overcoming challenges
    Learn how to make the best use of organisational assessments.
    Self-managed work teams
    Informal and formal consultation processes
    Enterprise Social Networking, Blogs Multimedia.
Actively Learning From Feedback Loops
 

    Examine supply and demand for knowledge
    Capture and generate meaningful lessons learned
    Recognise and maximise learning opportunities in the project cycle
    Pool good practice examples..
Pure KM Tools and Supporting Practices
 

    Explore and apply knowledge sharing techniques and processes
    Share current examples of ICT and social media
    Identify and work with knowledge champions.
    Benefits of Product Knowledge
    Steps to effective Product Knowledge
    Boosts confidence
    Improves communication skills
    Overcome all barriers to meet the target.
Knowledge Management Strategy
 

    Develop steps for a knowledge management strategy
    Validate components of your KM strategy with peer support
    Share insights for overcoming challenges and recognising success in KM in your organisation.
    Strategies for cross-selling the associated products.